CLICK & COLLECT
We offer a FREE Click & Collect Service on all orders of €25 and above placed on PAIR Mobile.ie.
An nominal fulfillment fee of €2.90 will be applied to all Click & Collect orders under €25.
We have 6 locations nationwide, 3 in Dublin, 1 in Cork and 1 in Limerick. All 6 locations are open 7 days a week for Essential Repair Services, so you can choose whatever location suits you best.
Check your local store here at pairmobile.ie/store-locator
HOW IT WORKS
- At the checkout, click the ‘Choose a Store Location’ button.
- Select from one of the 6 available Store Locations and checkout.
- We will email or call you when your order is ready to be collected.
WHEN WILL I KNOW MY ORDER IS READY TO BE COLLECTED?
Please note, the Order Confirmation email is NOT a verification that your order is ready for collection.
Once your order is ready, we will call* or email you to let you know.
*If you didn’t provide an optional contact number, we will notify you using the email address you used to make the order
HOW LONG DOES IT TAKE?
Click & Collect orders are currently reaching locations in 2-5 working days.
We will email or call you when your order is ready.
WOULD YOU LIKE TO CHECK YOUR ORDER STATUS?
If you think your Online Order or Click & Collect Order has been impacted by the delay, please email our Customer Care Team below.
HOW LONG WILL MY ORDER BE HELD?
We will hold your order at your chosen location for a maximum of 14 days.
If you do not collect your order after 14 days, the order will be returned to our warehouse.
WHAT DO I NEED TO COLLECT MY ORDER?
Before you collect your order, please check that you have received your ‘Ready to Collect’ email to avoid disappointment.
Simply pop into your elected store and provide the following information;
- Show your ‘Ready to Collect’ email as proof of collection
- The card you used to purchase the order (or provide the last 4 digits)
- Any form of valid photo ID
- If you purchased a Phone, you may be asked to verify your purchase with a €1 fully refundable charge with your Chip & PIN Card. (Apple Pay or other 'tap' functions are not acceptable.)
CAN I ELECT SOMEBODY TO COLLECT IT FOR ME?
Of course you can! Make sure the person you have elected to collect on your behalf has a copy of the ‘Ready to Collect’ email to show to staff in-store.
We will not release an order to anyone who is not the intended recipient without verification.
Please be aware for security reasons, the person collecting the order on your behalf may be asked to verify the order and provide;
- Your full name
- The Billing address used for the order
- The last 4 digits of the card used for the order
WHY DO I NEED TO VERIFY A PHONE PURCHASE?
If you purchase a New or Refurbished phone online and want to collect it from our stores, we will ask you to verify the order with a small, refundable transaction.
All Click & Collect Phone purchases are verified with a €1 Chip & PIN charge in store. This must be from the same card that was used to place the order.
This is fully refunded once the transaction clears.